Nautica Reviews

I ordered 6 items from Nautica. Excellent price, Perfect service, Fantastic quality! They arrived in time (within two bis days!). I'll buy items from this company again! They are doing great job!

I bought online a nantucket green TSHIRT and Nautica sent me a lime green tshirt (which is not the same color)
Spoke with customer service (and sent email of the tshirt) and Joanne supervisor. Joanne told me it is the same color and the difference of color is due to contrast of the computer.... . lol, .. Please look at the attachment... it is 2 different colors. I order several items on the internet and to be honest.... this is by far the worse customer service !! Nautica never again !!

I have ordered to Belgium and the order was never delivered by DHL. Nautica has not confirmed it was payed so it was put on hold and eventually shipped back to the US.

worst customer service !!! Return policy is terrible i called Customer service for a Return label and was told I had to pay them for The return . I Never Experienced or Heard something like this . I Wish I can Give ⭕️ STARS !!! Teddy Holland .

Ordered a jacket. There was no email notification of shipping. After 2 weeks, found out delivery had been the prior week. Nothing was received. Offered to ship another 2 day air. Third day no item. Called to find they issued refund with no notification. This was on Dec 23rd. Will not order from this company again. I gave them one star because negative stars were not available.

They have the worst customer service ever! Whenever I think about it I get super frustrated. I'm so frustrated right now I had to google "how to give nautica a bad review?" Please don't buy from nautica! I beg you! Boycott them if possible.

Poor Service. Have a limited income because of Covid and no job since March. Bought my wife’s Christmas gifts with 2 day delivery that cost and extra $20 on the 16th. Got an email on the 18th and it read will be delivered on the 26th. We don’t have additional money for me to buy my wife a gift for Christmas! All they would do is credit me fir the $20.

Customer service never knows what's wrong, honestly glad my order kept getting cancelled because why overpay for this made-in-china garbage anyway.

Technical difficulties as an excuse that never ends. Nautica was sold several years ago and the company that took it over must be subpar. All customer service is in another country. Easy to tell that they don't have a command of English in their writing. Will they ever receive my return and will I get my money back?

Really surprised at this company they've been around a long time but I've learned they got sold out apparently the new company is horrible in customer service you have to prepay for your own returns their return policy is horrible I won't be making any more purchases with this company it's just the principle

WORST CUSTOMER SERVICE EVER!!! I bought a watch on July 18, 2020 and returned it on July 28, 2020. It is tracked and received and signed for by "M.Matt" at their warehouse. After calling customer service and getting nowhere, I tried the live chat - guess what, they are having "technical issues". So I am now on my 5th email trying to get my refund from 3 months ago! I gave them all of my information and they referred me to Timex to get new parts! WHAT? DO NOT BUY FROM THIS WEBSITE!

Customer service is a joke.
I placed an order on September 2nd. I waited until the 18th to see why there was no tracking information. Nautica basically blamed Aus Post and gave me the "computer says no" response. I did my homework and called up Aus Post to enact an investigation because they received absolutely no physical scans of the item - nothing, even to this day, nothing. So Nautica never sent it or it was lost in transit. Aus Post said that Nautica would contact me as soon as the case was closed. The case was closed on the 25th when it was deemed that it was never received.

I call Nautica on the 29th to check and they said they never received any information from Auspost. I had to press for information and they realised that the case was closed. I asked what they would do - they said to keep waiting. I rejected that suggestion and demanded a replacement - the original order was still in limbo. They sent a replacement.

October 7th... 5 weeks from the original order - A package arrives and its damaged - the Water bottle was dented and was not wrapped in anything. It didn't have a box it was just in a plastic postbag that looked like it was banged around, thrown, and had things dropped on it. I call Nautica and the representative was unhelpful and sighed at me after explaining that I needed a replacement for the replacement. She Guaranteed me that what I received was the original parcel. Australia post refutes this because the replacement parcel had a completely different tracking number. How does the old parcel get the NEW tracking number? She tells me that there was no way what I had was the replacement - I held her to her words and she threatened to terminate the call and said she never guaranteed anything. (I was writing down everything she was saying and she immediately got defensive.)

October 8th - I called up my post office to check for my parcel and my brother visited to ensure there was no other parcel in my name. Nothing. So I call Nautica and I get the same lady who's response was "oh." Where was that overconfident guarantee? They organise another replacement.

Basically, the replacement that I received was so poorly packed, rushed, and handled, they had to resend it a third time. Absolutely disgusting service.

It is now 5 weeks since I made my original order - it will take another 2 weeks for the second replacement to arrive. How bad do you have to mess up when the customer has to do your own homework, the postal service can prove they never received anything and yet Nautica tries to refute blame because their computer system said it was sent and that's that. Then you have one lady who talks over me when I made my first enquiry, another lady who was extremely passive-aggressive over the phone and consistently reflected any blame because the computer said so and an online store that has broken my account where even their gift cards don't work and their address system can't be fixed by their IT department. Most of all, I have asked 3 times to escalate my complaint to an official complaint to a manager and no one has yet to agree to that request - always throwing me a gift card or some other thing to end the conversation - I will be following this up with the OImbudsman if this neglectful service is not rectified soon.